Warranty terms
Last updated: October 2026
Every TruLight system TruLumens installs comes with a lifetime warranty. Lifetime means the rated life of each part: 100,000 hours for the lights, which is 11.4 years from installation, and five years for the control box. The full manufacturer terms are below, and your signed agreement is the controlling document.
Permanent Lighting Limited Warranty
This warranty applies only to systems installed by a certified TruLight dealer using genuine TruLight components purchased from TruLight. DIY kits and systems not installed by a certified TruLight dealer are not covered.
Warranty Coverage
Control box and lighting modules: full replacement warranty for five (5) years from the installation date.
Lighting modules: after the first five years, a prorated replacement warranty from year six (6) through year 11.4. That is 100,000 hours of operation, based on continuous 24-hour use. Control box coverage ends after year five.
This warranty applies only to the lighting modules and control box. All other components, accessories, or materials are excluded unless otherwise stated.
Warranty Registration
The warranty period begins on the installation date.
Certified TruLight dealers must submit the warranty registration within 30 days of installation. Failure to submit within this timeframe may result in denial of warranty coverage. Submissions can be an emailed copy of signed agreement to warranty@thetrulight.com.
Product-Only Coverage
This warranty covers replacement products only.
It does not cover labor, including installation, removal, reinstallation, service calls, shipping, or other associated costs.
Prorated Coverage
During the prorated period (year six through year 11.4), if a lighting module fails, replacement product credit will be issued based on the remaining unused portion of the warranty.
Warranty credit is provided in product only and not as cash or refunds.
Genuine TruLight Components
The system must use genuine TruLight components throughout, including the control box, lights, track and wiring.
Adding third-party controllers, non-TruLight power supplies or power sources, non-TruLight wiring or track, unauthorized connectors, or other devices not approved by TruLight voids the warranty.
The manufacturer may deny any claim where a failure may be related to non-TruLight components.
Installation and Service
Installation, modification, repair, or servicing by anyone other than a certified TruLight dealer may void the warranty.
Warranty Claims
Warranty support is provided through TruLight's certified dealer network. All warranty claims must be submitted through the installing dealer and must include the original project paperwork signed by the customer.
The manufacturer may request photographs, installation information, or other documentation, and may inspect the installation or request return of defective products before approving a claim.
Exclusions
This warranty does not cover damage or failure caused by improper installation, misuse, modification, accidents, power surges, or external events such as storms or fire.
Questions or claims
Warranty claims are handled through TruLumens as your installing dealer. Email trulumensofficial@gmail.com or use the contact form, and include the property address and any available project or installation records.
Ask TruLumens about installation and service coverage for your project.
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